Privacy Policy

Information we collect

When you submit a form, request a resource, ask a question, or contact us, we may collect your name, email address, phone number, message, property interests, timeline, form type, page path, call-to-action source, and related inquiry details.

We also collect basic website attribution and analytics information, including landing pages, referrers, UTM parameters, visitor and session identifiers, timestamps, page count, browser/device information, and cookie preferences where applicable.

How we use information

We use information to respond to inquiries, provide requested resources, route buyer, seller, relocation, market, and local-question leads, prepare useful real estate guidance, improve the website, understand marketing attribution, and maintain basic business records.

If you provide a phone number and consent to SMS follow-up, we may use text messaging for direct follow-up about your request. You can opt out of SMS by replying STOP.

CRM, analytics, and service providers

Website inquiries are sent to GoHighLevel/LeadConnector for contact management, opportunity routing, follow-up, email, SMS, and internal notifications. We may also use hosting, analytics, security, email, storage, and automation providers to operate the site.

Analytics tools such as Google Analytics 4 or Microsoft Clarity may be enabled to understand website usage. These tools may use cookies or similar technologies. Analytics and marketing cookies are not required for the core website to function.

Cookies and tracking

Necessary cookies and local storage may be used for security, form attribution, session continuity, and basic site operation. Optional analytics or marketing cookies may be used if enabled. You can control cookies through your browser settings, but some site functions may not work as intended if cookies are blocked.

Consent and communication

By submitting a form, you consent to being contacted about your request using the contact information you provide. Commercial electronic messages will include identification and an unsubscribe or opt-out mechanism where required. You can withdraw consent at any time by contacting us or using the unsubscribe option in a message.

Storage, safeguards, and retention

We use reasonable administrative, technical, and service-provider safeguards to protect personal information against unauthorized access, disclosure, loss, or misuse. No website or online system can guarantee absolute security.

We keep personal information only as long as reasonably needed for the purposes described in this policy, to provide real estate services, maintain business records, meet legal or regulatory requirements, resolve disputes, and improve operations.

Access, correction, and deletion requests

You may request access to, correction of, or deletion of your personal information, subject to legal, regulatory, brokerage, and business-record obligations. We may need to verify your identity before acting on a request.

Contact us at team@liveinportmoody.com or 604-757-1553 for privacy questions or requests.

Updates

We may update this policy as the website, tools, legal requirements, or business practices change. The updated version will be posted on this page with a revised date.